At the E-Store of Microworld Infosol Pvt. Ltd, customer satisfaction is our top priority. We understand that sometimes products may not meet expectations or have issues, and we are committed to offering a smooth and hassle-free replacement or return process.

General Guidelines:

- No Refund Policy: We do not offer refunds for any products. Instead, we provide replacements or returns based on the conditions listed below.

- Replacement/Return Window: All requests for replacements or returns must be made within **15 days** of receiving the product.

- Eligibility for Replacement/Return:

  - The product must be unused, in its original condition, and accompanied by all original accessories, manuals, and packaging.

  - The product must be free from physical damage, except in cases where damage occurred during shipping.

  - Certain products, like software, batteries, or consumables, may have specific conditions for returns or may be non-returnable.

Replacement Process:

- If the product is found to be defective or damaged upon arrival, you may request a replacement.

- To initiate a replacement, contact our customer support at “sales2@microworldinfosol.com” within the replacement window.

- Once approved, a replacement will be shipped to you after the defective or damaged product is received and inspected by our team.

- The cost of return shipping for defective/damaged items will be covered by us.

 Return Process:

- If you wish to return a product due to any valid reason other than defects or damages, please contact us at +91 9560888401.

- Once your return request is approved, return the product to our facility. The return shipping costs will be borne by the customer.

- Upon inspection and approval of the returned product, you will receive store credit equivalent to the value of the product, which can be used for future purchases.

 Non-Returnable/Non-Replaceable Items:

- Products that have been modified, tampered with, or show signs of physical damage caused by improper use.

- Clearance items or products marked as non-returnable at the time of purchase.

- Software, digital downloads, and other consumables.

Thank you for shopping with Microworld Infosol Pvt Ltd!

Feel free to call us for any query

Support

+91-9650125003, 9650371003, 129-4045700, 4104727

Email: sales1@microworldinfosol.com